The operation of the e-shop is governed by the use of the Code of Ethics as currently in force. To read the currently applicable Consumer Code of Ethics for E-Commerce, please visit the following link: http://www.greekecommerce.gr/gr/kwdikas-deontologias/
Consumers have the right to complain through the electronic dispute resolution platform.
According to Directive 2013/11/EC, which was incorporated in Greek Law with the Joint Ministerial Decision 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside the professional capacity) and has any problem with a purchase made from our website, the consumer can initiate the ADR process through the European Online Dispute Resolution (ODR) platform available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage